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    Solution overview

    In today's customer-focused industry, supermarkets are constantly facing a multitude of challenges. These challenges range from dead spaces lacking proper security measures to the need for effective loss prevention strategies, as well as the ongoing quest for operational optimization.

     

    Solution for supermarkets offers reliable video security for daily management, combining Hikvision’s cutting-edge technologies and analytics can result in a well-designed in-store layout and better customer flow, which will boost your operational efficiency and revenue margins.

    solution advanced map
    • 1

      Entrance

    • 2

      Parking Lot

    • 3

      Shopping Area

    • 4

      Cashiers

    • 5

      Inventory

    • 6

      IT Room

    solution advanced map
    • 1
      Entrance
    • 2
      Parking Lot
    • 3
      Shopping Area
    • 4
      Cashiers
    • 5
      Inventory
    • 6
      IT Room

    Entrance

    Supermarket entrances are critical for both security and marketing and also have some challenges.

    • Keep alert of approaching risks such as known shoplifters
    • Marketing relies on precise customer-visit data for optimized operations

    Hikvision adds security, efficiency, and experience using video security cameras with multiple intelligent business-enhancing functions.

    • Precise Customer Traffic Analysis
    hikvision solution for precise customer traffic analysis

    Benefits

    • Access the walk-in rates of supermarket
    • Evaluate the effectiveness of the marketing events
    • Multi-camera statistics and report exporting

    Features

    • 2/4 MP & 4K HD video security cameras
    • Configurable reports of various aspects 
    • Enhanced Loss Prevention
    hikvision solution for enhanced loss prevention

    Benefits

    • Shoplifter alarm provides early alerts for security
    • Identify suspicious people via AI recognition 

    Features

    • VIP notification and potential risk alarm
    • Real-time alarm via mobile app 

    Related Resources

    Parking Lot

    Parking experience determines the user's first impression of the supermarket.

    • When there are many customers coming to the supermarket, parking lots are prone to congestion
    • Customers may have a hard time finding a parking space quickly

    Hikvision offers a non-stop entry and exit system, flexible payment for customers to improve traffic efficiency. A great shopping experience starts from parking. 

    • Entrance & Exit management
    hikvision solution for entrance & exit management

    Benefits

    • Smooth entry and exit with quick, convenient payment
    • Simplified evidence collection and detailed vehicle records

    Features

    • Flexible parking fee payment, online or offline
    • Automatic license plate recognition and recording

    DS-TCG405-E

    4MP ANPR Intelligent Entrance Video Unit

    DS-TMC407-E

    All-in-one E&E machine with capture unit and LCD

    DS-TMG035

    Entrance & Exit Radar

    DS-TVL224

    4-Lines 8-Characters Outdoor Entrance & Exit LED Screen

    DS-TMG520

    Barrier gates with straight boom pole

    • Indoor Parking Guidance
    hikvision solution for indoor parking guidance

    Benefits

    • Help customers quickly find available parking spaces
    • Quickly locating where a vehicle was parked

    Features

    • Vacant parking spaces on the guidance screen
    • Multi-color light indications of parking space type and status
    • Visualized E-map on vehicle inquiry terminal

    Shopping Area

    The shopping area is the primary activity area of customers, each day there is a high volume of customers.

    • Security has to protect the safety of staff, customers, and assets in an effective way
    • The shopping area needs to attract people's attention and lead customers to engage

    Hikvision offers wide-area HD video security and heat-map analysis to protect shopping areas and optimize shelving. We also provide various display products for both outdoor and indoor advertising.

    • Video Security
    hikvision solution for video security

    No blind spots, peace of mind 

    Benefits

    • 24/7 high-quality video security and all-day protection
    • Emergency handling and two-way video intercom 

    Features

    • 360° panoramic image with Fisheye Camera
    • Pan, tilt, and zoom ability via PTZ Camera
    • Dual-direction monitoring for escalator  
    hikvision solution for customer experience elevation

    Know your customers, maximize profits

    Benefits

    • Better understanding of the distribution of customer attention
    • Help staff make adjustments to layout and service quality 

    Features

    • Arrange shelves according to heat mapping data
    • Identify spots with higher customer visits
    • Get graphical reports of frequency and dwell time
    • Customer Experience Elevation
    hikvision solution for customer experience elevation

    Benefits

    • Engage customers with the latest promotional activities
    • Display navigations for customers to avoid lost
    • Large-scale, rapid dissemination of information

    Features

    • Bright and immersive view with stunning image quality
    • Central device management such as scheduled on/off/reboot and application installations

    Cashiers

    At the cashier, there are two primary challenges to focus on:

    • Loss prevention – Investigation and future prevention of transaction errors, fraud, and theft
    • Customer experience and service quality – Prevent long queues and quickly handle disputes

    Hikvision offers AI video security products and a management platform for shorter wait times, optimized personnel arrangement, better transaction dispute handling, and quicker response to shoplifters.

    • Visual Verification
    hikvision solution for visual verification

    Visualized transaction audit, efficient management 

    Benefits

    • Visual audit helps resolve transaction disputes
    • Increase operational efficiency when investigating transactional disputes

    Features

    • Search by transaction keywords, support for fuzzy match
    • Video verification for POS transaction records
    hikvision solution for visual verification

    Timely alarms, minimized losses

    Benefits

    • Integrate with EAS or Intrusion Alarm System to enhance loss prevention
    • Timely event notifications improve response efficiency

    Features

    • Real-time alarm on mobile or web client
    • Verify shoplifted items with alarm and video footage
    • Optimize Queuing Experience
    hikvision solution for optimize queuing experience

    Benefits

    • Shorter waiting time, better shopping experience
    • Automatic alarm on queue overrun or when there are not enough staff at the cashier

    Features

    • Analytics reports of dwell times and regional retention
    • HD video with excellent low-light performance
    • Flexible setting of absence duration, support up to 8 detection areas

    Inventory

    • Inventory management has to prevent loss and damage caused by trespassers, internal theft, and other hazards
    • Security teams need early awareness and effective incident response

    Hikvision offers AI-empowered access control, 24/7 HD video coverage, easy-to-deploy intrusion alarms, and temperature anomaly alarms. All fuse onto one platform to enhance security levels.

    • Assets Management
    hikvision solution for Assets Management

    Benefits

    • 24/7 video protection and reliable post-event evidence
    • Help detect the condition of goods
    • Check product stock and ensure the correct quantity of product 

    Features

    • All-round without blind spots via Fisheye Camera
    • Cryogenic camera for cold storage supports defog and de-icing
    • Personnel Management
    hikvision solution for Personnel Management

    Benefits

    • Integrated access control combines recognition, ID cards, and fingerprints in a single unit
    • Help operators gain situational awareness quickly via auto alarm push 

    Features

    • Touch-free, anti-spoofing recognition with various authentication modes
    • Smoke detection, glass-break, and sensors for doors forced open

    DS-PDPG12P-EG2

    Wired PIR-Glass Break Detector

    DS-PS1-E-WE

    Wireless External Sounder

    DS-K1T681DBWX

    Face Recognition Terminals

    DS-PS1-R

    Wired Sounder

    DS-PDTPH-E-WE

    Wireless Temperature Detector

    DS-K1T673DWX

    Pro Face Access Terminal

    IT Room

    Control rooms usually combine multiple functions with various subsystems and equipment.

    • Limited cross-application visibility and controls can easily double the workload
    • Inconvenient data search and viewing may lead to many hassles 

    Hikvision provides a unified lightweight platform with highly customizable UI presentation and powerful dashboards and statistical reports, helping operators quickly manage situations on-site and boost daily operational efficiency.

    • Unified Management & Visualized Dashboard
    hikvision solution for Unified management & visualized dashboard

    Benefits

    • All subsystems on one platform with unified operations
    • Custom UI presentation with a bird's eye view and multidimensional analytics aids decision-making
    • Powerful display and control with a wide variety of products

    Features

    • Centralized management of multiple subsystems, including video, access control, alarm, attendance, and more
    • High-clarity desktop displays, wall-mount displays and video walls for visualized management
    • Remote Audit
    hikvision solution for Remote Audit

    Benefits

    • Remotely check the situation of the supermarket for audits
    • Picture audit and video audit for different requirements 

    Features

    • Support zooming in to view details
    • Captured images from multiple angles

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