All that we do at Hikvision is geared toward exploring and protecting everything beautiful throughout life – in business, nature, culture, and in the things that matter most for people. Everywhere we deliver our technology & services, and we help people connect to the world and secure the world through intelligent products and solutions.
Hikvision is a socially responsible company, and we are committed to always helping our employees succeed and pursue excellence. We provide competitive pay and welfare system as well as regular team-building activities. You can expect us to nurture your strengths and value your unique perspectives as we are committed to providing many trainings and opportunities to be successful in your career at Hikvision.
Grab the chance to join a world-leading company and professional workforce, and you will work with passionate, open-minded, and self-driven people in an international work environment.
Apply for Openings at Hikvision today
Job Responsibilities
• Serve as the initial point of contact for customers seeking technical assistance via phone, email, or chat, ensuring a friendly and professional demeanour.
• Gather information from customers regarding their cases, follow the process to ask pertinent questions to accurately diagnose problems, and document details in the support ticketing system.
• Recognize when an issue is beyond the scope of Level 1 support and escalate cases to Level 2 support or relevant departments, provide necessary information to ensure a smooth transition
• Contribute to the knowledge base by documenting common issues and solutions, as well as creating guides and FAQs to assist both customers and support staff.
• Work closely with team members to share knowledge, provide peer support, and ensure consistent service delivery.
• Proactively manage and promptly return calls that were abandoned, ensuring customers feel supported and their concerns are addressed in a timely manner.
• Contribute to quarterly key product promotion activities and other critical company initiatives, contributing to brand awareness and good reviews.
• Other ad hoc duties as required PERFORMANCE INDICATORS
Qualifications
• Graduates or junior Engineer with E&E, IT / ICT etc. Engineering major
• A good working knowledge of IT tools/software
• Ability to:
- Identify customer needs and challenges;
- Manage leads and opportunities;
- Establish and develop customer relationships;
- Work independently while be able to coordinate resources;
- Handle multiple tasks under pressure.
• Skill list:
- Outstanding communication and interpersonal skills;
- Problem-solving and analytical skills;
- Learning new product and technology skills
- Excellent collaboration skills.
• Willing to travel extensively
• Understanding and respect of cultural difference and ability to work in a multi-cultural environment
For more information about this job, you can download the following PDF file.
Job Responsibilities
• Responsible for pre-sales consulting and guidance services for important projects, including project demand analysis and guidance, project solution design, collaborative R&D to realize project required functions, deliver proof of concepts, technical risk control, etc.;
• Cooperate with project sales for project management, ensure the project plan and service meet the schedule, quality and target requirements of each stage;
• Responsible for industry market and competition analysis, grasp the dynamics of target industries and competitors, ensure competitive advantages of our products and solutions;
• According to the company's sales focus, combine the company's existing solutions, products, and service types, deeply explore the potential needs of industry customers, and form innovative industry solutions;
• According to the company's strategic intentions, be responsible for the corresponding vertical/product line business development and achieve the corresponding industry/product line goals.
Qualifications
• 2+ years’ experience in security industry
• Profound product/solution knowledge and business Intelligence
• A good working knowledge of IT tools/software
• Ability to:
- Manage business requests and challenges;
- Stay up to date with new products and technology
- Establish and develop customer relationships;
- Work independently while be able to coordinate resources;
- Handle multiple tasks under pressure.
• Skill list:
- Outstanding presentation, demonstration and interpersonal skills;
- Problem-solving and analytical skills;
- Excellent collaboration skills.
• Willing to travel extensively
• Understanding and respect of cultural difference and ability to work in a multi-cultural environment
For more information about this job, you can download the following PDF file.
Job Responsibilities
• Conduct in-depth diagnostics on CCTV equipment, identifying any issues with hardware and software components.
• Analyse customer feedback or error reports to pinpoint specific problems.
• Perform repairs on defective CCTV components, including cameras, PTZ, DVR/NVR systems, and others.
• Test repaired units to verify functionality and reliability.
• Document testing results and maintain a log of all repairs and outcomes for future reference.
• Maintain inventory of repair parts and tools, record details of repairs in a management system, perform regular inventory counts
• Attend training sessions and workshops provided by the company
• Provide daily IT support to employees, troubleshooting software and hardware issues, and resolving system and network problems.
Qualifications
• Educational Background: Bachelor's degree or higher in Electrical and Electronics Engineering, Computer Engineering, Mechatronics Engineering, or Automation and Control Engineering.
• Technical Expertise: Strong hands-on ability in diagnosing and repairing CCTV equipment, including cameras and DVR/NVR systems.
• IT & Network Proficiency: Solid skills in troubleshooting and resolving system and network issues.
• Documentation: Ability to clearly and accurately record repairs, diagnostics, and test outcomes.
• Inventory Management: Experience in managing repair parts and tools, with routine inventory checks.
• Problem Solving: Solution-focused approach with an ability to meet deadlines.
• Communication: Fluent in English; Mandarin skills are an advantage. Excellent interpersonal and customer service communication.
• Collaboration & Learning: Team player with a passion for learning new products and technologies independently.
• Detail-Oriented: Strong attention to detail in diagnostics and repair work.
• Flexibility: Responsible and adaptable to changing work demands and training sessions.
For more information about this job, you can download the following PDF file.
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Contact Hikvision at our offices around the world to learn more about career opportunities and job openings near you.
Hotline: +61 1300 976 305
Sydney Office: 46 Brookhollow Ave, Baulkham Hills, NSW 2153
Melbourne Office: level 1, 15-17 Glenvale Cres, Mulgrave VIC 3170
Queensland Office: Unit 2/3972 Pacific Highway, Loganholme, QLD 4129
Perth Office: 2/211 Balcatta Rd, Balcatta, WA 6021
Hotline: 09 217 3127
Auckland Office: Unit 1B, 93-95 Ascot Avenue, Greenlane, Auckland
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