All that we do at Hikvision is geared toward exploring and protecting everything beautiful throughout life – in business, nature, culture, and in the things that matter most for people. Everywhere we deliver our technology & services, and we help people connect to the world and secure the world through intelligent products and solutions.
Hikvision is a socially responsible company, and we are committed to always helping our employees succeed and pursue excellence. We provide competitive pay and welfare system as well as regular team-building activities. You can expect us to nurture your strengths and value your unique perspectives as we are committed to providing many trainings and opportunities to be successful in your career at Hikvision.
Grab the chance to join a world-leading company and professional workforce, and you will work with passionate, open-minded, and self-driven people in an international work environment.
Apply for Openings at Hikvision today
Job Location: SA (work from home)
Job Responsibilities
• Provide product tech support to customers and record each case in IT system.
• Provide quality project pre-sale support such as selecting products, on-site support, requirements collection and analysis, designing solution, PoC support and product/solution demonstration.
• Troubleshoot to ensure all customers’ issues are resolved timely
• Provide technical training to technical team of distributors
• Provide product promotion to customers regularly including new feature and new product promotion, marketing activity and training
• Assist product team and channel sales to release new products to distributors on schedule
• Provide project delivery and maintenance support including installation guide, function demonstration, operation guide and issue resolving service etc.
• Deliver a professional level of service at all times
• Collect and handle product requirements and business opportunity from customers
• Manage RMA cases and process
• Compile various technical documents based on cases and work experience
• Prepare correspondence and/or reports as required
• High quality achievement based on quarterly KPI plan
Qualifications
• Fluent in English, Additional fluency in Mandarin language would be an advantage
• Strong IT/Network skills and be action-oriented with good hands-on ability
• Solution/deadline driven and high attention to details
• Excellent interpersonal, communication and presentation skills
• Team player with a passion for learning new products/stuff on his/her own
• Outstanding customer service skills
• Be proactive to do better in a role and to accomplish the tasks with quality
• Relevant work experience in CCTV/surveillance/security industry
Ability to:
• Record each case clearly and accurately in software
• Solve customer issues;
• Manage business requests and challenges;
• Establish and develop customer relationships;
• Work independently while be able to coordinate resources;
• Handle multiple tasks under pressure.
Skill list:
• Outstanding communication and interpersonal skills;
• Problem-solving and analytical skills;
• Learning new product and technology skills;
• Excellent collaboration skills.
• Willing to travel extensively
• Understanding and respect of cultural difference and ability to work in a multi-cultural environment
For more information about this job, you can download the following PDF file.
Job Location: Sydney
Job Responsibilities
• Responsible for pre-sales consulting and guidance services for important projects, including project demand analysis and guidance, project solution design, collaborative R&D to realize project required functions, deliver proof of concepts, technical risk control, etc.;
• Cooperate with project sales for project management, ensure the project plan and service meet the schedule, quality and target requirements of each stage;
• Responsible for industry market and competition analysis, grasp the dynamics of target industries and competitors, ensure competitive advantages of our products and solutions;
• According to the company's sales focus, combine the company's existing solutions, products, and service types, deeply explore the potential needs of industry customers, and form innovative industry solutions;
• According to the company's strategic intentions, be responsible for the corresponding vertical/product line business development and achieve the corresponding industry/product line goals.
Qualifications
• 2+ years’ experience in security industry
• Profound product/solution knowledge and business Intelligence
• A good working knowledge of IT tools/software
• Ability to:
- Manage business requests and challenges;
- Stay up to date with new products and technology
- Establish and develop customer relationships;
- Work independently while be able to coordinate resources;
- Handle multiple tasks under pressure.
• Skill list:
- Outstanding presentation, demonstration and interpersonal skills;
- Problem-solving and analytical skills;
- Excellent collaboration skills.
• Willing to travel extensively
• Understanding and respect of cultural difference and ability to work in a multi-cultural environment
For more information about this job, you can download the following PDF file.
Job Location: Sydney
Job Responsibilities
• Conduct in-depth diagnostics on CCTV equipment, identifying any issues with hardware and software components.
• Analyse customer feedback or error reports to pinpoint specific problems.
• Perform repairs on defective CCTV components, including cameras, PTZ, DVR/NVR systems, and others.
• Test repaired units to verify functionality and reliability.
• Document testing results and maintain a log of all repairs and outcomes for future reference.
• Maintain inventory of repair parts and tools, record details of repairs in a management system, perform regular inventory counts
• Attend training sessions and workshops provided by the company
• Provide daily IT support to employees, troubleshooting software and hardware issues, and resolving system and network problems.
Qualifications
• Educational Background: Bachelor's degree or higher in Electrical and Electronics Engineering, Computer Engineering, Mechatronics Engineering, or Automation and Control Engineering.
• Technical Expertise: Strong hands-on ability in diagnosing and repairing CCTV equipment, including cameras and DVR/NVR systems.
• IT & Network Proficiency: Solid skills in troubleshooting and resolving system and network issues.
• Documentation: Ability to clearly and accurately record repairs, diagnostics, and test outcomes.
• Inventory Management: Experience in managing repair parts and tools, with routine inventory checks.
• Problem Solving: Solution-focused approach with an ability to meet deadlines.
• Communication: Fluent in English; Mandarin skills are an advantage. Excellent interpersonal and customer service communication.
• Collaboration & Learning: Team player with a passion for learning new products and technologies independently.
• Detail-Oriented: Strong attention to detail in diagnostics and repair work.
• Flexibility: Responsible and adaptable to changing work demands and training sessions.
For more information about this job, you can download the following PDF file.
Job Location: Sydney
Job Responsibilities
1. Market Analysis and Strategic Planning
- Deliver market intelligence, sales forecasts, business analysis, and marketing strategies tailored to the SMB product line.
- Gather and analyse market trends, customer insights, and competitor data to support strategic decision-making for SMB solutions.
- Identify business opportunities within the SMB market and develop targeted strategic and business plans (SP & BP).
2. Product Portfolio Management
- Investigate and prioritize SMB client needs for product features and solutions, advocating for development and enhancement at headquarters.
- Develop and implement New Product Introduction (NPI) plans, monitoring and evaluating outcomes quarterly to ensure market alignment.
- Manage the SMB product lifecycle, providing timely updates on new launches and phase-out products to local teams.
3. Solution Marketing and Promotion
- Plan and execute SMB-specific marketing initiatives, including promotional programs, and assess their effectiveness to drive market penetration.
- Organize and oversee SMB product marketing events, leveraging client success stories to enhance internal knowledge sharing and external branding.
4. Ecosystem and Partner Collaboration
- Collaborate with business and technical partners to enhance the value of SMB solutions, fostering ecosystem development and integration.
- Coordinate resources across local and HQ teams to address major product and solution issues.
5. Client Development and Engagement
- Develop and manage relationships with key SMB clients, identifying their evolving needs and driving long-term partnerships.
- Act as a trusted advisor to SMB customers, offering tailored solutions and ensuring high satisfaction levels.
6. Training and Enablement
- Organize comprehensive product training sessions for local teams, ensuring they are equipped with up-to-date knowledge of product features and selling points.
- Provide ongoing support and resources to enhance the capabilities of sales and marketing teams in the SMB segment.
7. Performance Monitoring and Reporting
- Evaluate the effectiveness of implemented plans, promotional programs, and product strategies, providing actionable insights for continuous improvement.
- Regularly report on SMB market trends, competitor activities, and product performance to support leadership decisions.
Qualifications
1. Industry Experience
- Minimum 3+ years’ experience in the security industry or related technology fields.
- Proven track record of working with SMB solutions, product management, or presales roles preferred.
2. Technical and Business Expertise
- Profound knowledge of products, solutions, and business intelligence in the security or SMB domain.
- Proficiency in IT tools/software, including CRM systems, data analysis tools, and productivity software.
- Strong understanding of emerging technologies and the ability to stay updated with industry trends.
3. Core Competencies
- Ability to:
• Identify and manage business opportunities and challenges effectively.
• Develop and maintain strong customer relationships.
• Coordinate and leverage resources for successful project execution.
• Work independently while effectively handling multiple tasks under tight deadlines.
4. Skills and Attributes
- Exceptional presentation, demonstration, and interpersonal skills, with the ability to engage and influence diverse stakeholders.
- Strong problem-solving and analytical abilities to deliver innovative solutions.
- Excellent collaboration and teamwork skills, with the ability to work across multifunctional and multicultural teams.
5. Adaptability and Cultural Awareness
- Deep understanding and respect for cultural differences, with the ability to thrive in a multi-cultural environment.
- Demonstrated flexibility and adaptability in dynamic, fast-paced settings.
6. Willingness to Travel
- Ready and willing to travel extensively across Australia as required to meet client and project needs.
7. Education
- Bachelor’s degree or above in a related field, such as Engineering, IT, or Business.
8. Language Proficiency
- Excellent written and spoken communication skills in both English and Mandarin to facilitate client and team interactions.
For more information about this job, you can download the following PDF file.
Job Location: Melbourne
Job Responsibilities
• Develop and maintain customer relationships, expand the sales channel
• Interact with the existing distributors around their order, sales and stock to raise Hikvision’smarket share and product coverage
• Perceive the market changing trends, collect marketing information, ensure the health andsustainability of the business in the charged territory and clients with a mature deployment plan
• Establish and perform the account development strategies to promote sales and market.
• Identify the opportunities and targeted accounts.
• Build relationships with prospects or existing accounts.
• Deliver product presentation, demonstration, and Proof of Concepts (POC).
• Carry out vertical industry/regional customer research.
• Design and present Hikvision product offerings, organize tender response, and reply RFI or RFP.
• Represent Hikvision on major customer events to strengthen customer relationship and generateleads.
• Liaise with support teams to ensure product solution are successfully delivered.
• Contribute to case study and duplicate successful practices.
Qualifications
• 5+ years’ experience in security industry
• Profound product/solution knowledge and business Intelligence
• A good working knowledge of IT tools/software
• Ability to:
- Identify client needs and challenges;
- Establish and develop client relationships;
- Work independently while be able to coordinate resources;
- Handle multiple tasks under pressure.
• Skill list:
- Outstanding presentation, demonstration and interpersonal skills;
- Problem-solving and analytical skills;
- Negotiation & Persuasion skills;
- Excellent collaboration skills.
• Willing to travel extensively
• Understanding and respect of cultural difference and ability to work in a multi-cultural environment
For more information about this job, you can download the following PDF file.
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Contact Hikvision at our offices around the world to learn more about career opportunities and job openings near you.
Hotline: +61 1300 976 305
Sydney Office: 46 Brookhollow Ave, Baulkham Hills, NSW 2153
Melbourne Office: level 1, 15-17 Glenvale Cres, Mulgrave VIC 3170
Queensland Office: Unit 2/3972 Pacific Highway, Loganholme, QLD 4129
Perth Office: 2/211 Balcatta Rd, Balcatta, WA 6021
Hotline: 09 217 3127
Auckland Office: Unit 1B, 93-95 Ascot Avenue, Greenlane, Auckland
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