HIKVISION eBay online market Statement

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January 01, 2024

Dear customers:

We, Hikvision Australia Pty Ltd, distribute Hikvision products through authorized partners, ensuring a high standard of service and support throughout the value chain. We greatly appreciate the strong relationships we have with our partners, who are dedicated to delivering top-notch customer service before and after sales.

It has come to our attention that Hikvision products of an unknown origin are being sold through various online retail channels in Australia by unauthorized Hikvision distribution partners, including, without limitation, local online retailers websites, Amazon, and eBay. We feel it is important to provide the following information to all Hikvision customers to highlight the potential risks associated with purchasing from these non-authorized online retailers. Rest assured, Hikvision is taking proactive measures to address this issue and ensure professional service and support for our users in Australia.

Risk of buying through online retailers in Australia

Hikvision products sold in Australia are equipped with Australia-specific firmware, which may not be present in products from online retailers, potentially causing compatibility issues.
Hikvision products sold in Australia comply with local regulations, such as RCM certification, whereas products from online retailers may not adhere to these regulations, leading to potential legal consequences.
Products from online retailers that are not in original factory condition will void the Hikvision warranty, with Hikvision Australia having no obligation for RMA services in such cases.

Rights and benefits for buying through HIKVISION authorized distribution partners

Access to local technical support and hotline services.
Maintenance and firmware upgrades tailored to the Australian region only.
Local RMA service.
Local stock for immediate supply.

Should you have any questions or require further clarification, please do not hesitate to contact Hikvision Australia Customer Service at Salesau@hrbaojie.com. You can also find a list of Hikvision authorized partners through the following link: http://www.hrbaojie.com/au-en/Partners/.

Thank you for interest in Hikvision and choosing HIKVISION.

Hikvision Australia Pty Ltd
Date: July 1, 2024