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Technical Support

Online Inquiry

Click to submit the form. Your inquiries should be directed to a local Hikvision branch office.

Contact

Headquarters

Email support: support@hrbaojie.com

ChatBot(English)

Online Chat (Monday to Friday, 10:00am - 12:00pm, 13:30pm - 17:30pm GMT+8)

Africa

_{South Africa}

Monday to Friday, 8:00am - 5:00pm GMT+2

Email: support.sa@hrbaojie.com

Phone: +27 (0)10 085 8300

_{Africa Region （Not include South Africa and Northern Africa）}

Monday to Friday, 9:30am - 6:30pm GMT+3 （Kenya Call Center）

Email: support.africa@hrbaojie.com

Phone: 254703727545

Oceania

^Australia

Monday to Friday, 9:00am-5:30pm GMT+10

Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)

Email: techsupportau@hrbaojie.com

Phone: 1300976305

^{New Zealand}

Monday to Friday, 9:00am-5:30pm GMT+10

Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)

Email: techsupportau@hrbaojie.com

Phone: 092173127

Asia Pacific

^Brunei

Email: support.my@hrbaojie.com

^Cambodia

Email: support.cambodia@hrbaojie.com

^{Hong Kong & Macau, China}

Email: support.hk@hrbaojie.com

^India

Email: support@pramahrbaojie.com

Phone:

Monday to Saturday, 08:45am - 9:00pm GMT+5:30

Sunday, 09:30am - 06:30pm GMT+5:30

022-33226060; 022-68229999;

Monday to Saturday, 9: 00am - 6:30pm GMT+5:30

Toll Free: 1800 222 699

WhatsApp number: 8080239999

Live Chat

^Indonesia

Email: Service.id@hrbaojie.com

Hotline/WhatsApp: +62 813 8696 7242

ChatBot(Indonesian)

^Japan

Email: support.jp@hrbaojie.com

^Korea

Monday to Friday, 9:00am - 5:30pm GMT+9

Email: support.korea@hrbaojie.com

Phone: 18115998

Kakaoplus

^Malaysia

Email: support.my@hrbaojie.com

^Philippines

Email: support.ph@hrbaojie.com

^Singapore

Email: support.sg@hrbaojie.com

WhatsApp: +65 8536 7948

^Thailand

Monday to Friday, 9:00 am - 6:00pm GMT+7

Email: support.thai@hrbaojie.com

Phone: 66024607013

^Vietnam

Monday to Saturday, 8:30am - 5:30pm GMT+7

Email: hotro@hrbaojie.com

Phone: 19002810

Central Asia

^Azerbaijan

Monday to Friday, 9:00am - 6:00pm GMT+4

Email: support.az@hrbaojie.com

Phone: 994 12 310 13 33

^Kazakhstan

Monday to Friday, 9:00am - 6:00pm GMT+6

Email: support.kz@hrbaojie.com

Phone: 7 708 9730667

^Uzbekistan

Monday to Friday, 9:00am - 6:00pm GMT+5

Email: support.uz@hrbaojie.com

Phone: 998712335550

Europe

^Europe

Email: support.eu@hrbaojie.com

^Belgium

Email: support.bnl@hrbaojie.com

^France

Email: support.fr@hrbaojie.com

^IBERIA

Email: support.es@hrbaojie.com

^Italy

Email: support.it@hrbaojie.com

^Israel

Email: support.israel@hrbaojie.com

^Luxembourg

Email: support.bnl@hrbaojie.com

^Netherlands

Email: support.bnl@hrbaojie.com

^Russia

Monday to Saturday, 5:00am - 6:30pm UTC+4

Email: support.ru@hrbaojie.com

Phone: 8 (800) 550-66-55

ChatBot(Russian)

^UK&Ireland

Monday to Friday, 9:00am - 5:00pm GMT+0

Email: support.uk@hrbaojie.com

Phone: UK Technical Support: +44(0)1790 600 300

Ireland Technical Support: +353(0) 1 447 0408

Latin America

Monday to Friday, 7:00am - 7:00pm GMT-5

Saturday, 7:00am - 12:00pm GMT-5

ChatBot(Spanish)

^Argentina

Email: soporte@hrbaojie.com

Phone: 54 51685739

^Brazil

Monday to Friday, 8:00 am - 8:00 pm GMT-3

Saturday, 8:00 am - 6:00 pm GMT-3

Email: suporte.br@hrbaojie.com

Phone: 40204458; 08000254458

ChatBot(Portuguese)

^Chile

Email: soporte@hrbaojie.com

Phone: 56 229381016

^Colombia

Email: soporte@hrbaojie.com

Phone: 57 15085312

^{Costa Rica}

Email: soporte@hrbaojie.com

Phone: 506 4000 1989

^Ecuador

Email: soporte@hrbaojie.com

Phone: 01 800 001237

^Guatemala

Email: soporte@hrbaojie.com

Phone: 502 23761954

^Mexico

Email: soporte@hrbaojie.com

Phone: 52 5541696397

^Panama

Email: soporte@hrbaojie.com

Phone: 507 8366276

^Paraguay

Email: soporte@hrbaojie.com

Phone: 595 009800110077

^Peru

Email: soporte@hrbaojie.com

Phone: 51 16419269

^{Republica Dominicana}

Email: soporte@hrbaojie.com

Phone: 809 18493360013

^Uruguay

Email: soporte@hrbaojie.com

Phone: 598 0004162041560

^Venezuela

Email: soporte@hrbaojie.com

Phone: 08001029300

Middle East

ChatBot(Arabic)

^Algeria

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 0982405257

^Bahrain

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 80004765

^Egypt

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 0800 888 8888

^Jordan

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 064296198

^Kuwait

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 22069147

^Morocco

Monday to Friday 09:30 to 18:00 GMT +1

Email: support.ma@hrbaojie.com

Technical Support Phone: 0520875469

^Oman

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 80079991

^Pakistan

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.pk@hrbaojie.com

Technical Support Phone: 0213 8787305

^Palestine

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.palestine@hrbaojie.com

^Qatar

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 00800101240

^{Saudi Arabia}

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 8008501022

^Turkey

Monday to Friday 09:00 to 18:00 GMT+3

Email: support.tr@hrbaojie.com

Technical Support Phone: 0216 9001933

^UAE

Saturday to Friday 09:00 to 18:00 GMT+2

Email: support.mena@hrbaojie.com

Technical Support Phone: 80008600007

_Iraq

Saturday to Thursday 09:00 to 18:00 GMT+3

Email: levant.support@hrbaojie.com

Technical Support Phone: 06626 1222

North America

^{United States}

Dealer Professional:

Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am- to 5:00pm Pacific

Email: techsupport.usa@hrbaojie.com

Phone: +1-866-200-6690(Toll Free)

Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)

Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific

^Canada

Dealer Professional:

Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am - to 5:00pm Pacific

Email: techsupport.ca@hrbaojie.com

Phone: +1-855-655-9888(Toll Free)

Limited End User Support: (End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)

Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific

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Technical Support

Online Inquiry

Contact

Headquarters

Africa

South Africa

Africa Region （Not include South Africa and Northern Africa）

Oceania

Australia

New Zealand

Asia Pacific

Brunei

Cambodia

Hong Kong & Macau, China

India

Indonesia

Japan

Korea

Malaysia

Philippines

Singapore

Thailand

Vietnam

Central Asia

Azerbaijan

Kazakhstan

Uzbekistan

Europe

Europe

Belgium

France

IBERIA

Italy

Israel

Luxembourg

Netherlands

Russia

UK&Ireland

Latin America

Argentina

Brazil

Chile

Colombia

Costa Rica

Ecuador

Guatemala

Mexico

Panama

Paraguay

Peru

Republica Dominicana

Uruguay

Venezuela

Middle East

Algeria

Bahrain

Egypt

Jordan

Kuwait

Morocco

Oman

Pakistan

Palestine

Qatar

Saudi Arabia

Turkey

UAE

Iraq

North America

United States

Canada

Get a better browsing experience

_{South Africa}

_{Africa Region （Not include South Africa and Northern Africa）}

^Australia

^{New Zealand}

^Brunei

^Cambodia

^{Hong Kong & Macau, China}

^India

^Indonesia

^Japan

^Korea

^Malaysia

^Philippines

^Singapore

^Thailand

^Vietnam

^Azerbaijan

^Kazakhstan

^Uzbekistan

^Europe

^Belgium

^France

^IBERIA

^Italy

^Israel

^Luxembourg

^Netherlands

^Russia

^UK&Ireland

^Argentina

^Brazil

^Chile

^Colombia

^{Costa Rica}

^Ecuador

^Guatemala

^Mexico

^Panama

^Paraguay

^Peru

^{Republica Dominicana}

^Uruguay

^Venezuela

^Algeria

^Bahrain

^Egypt

^Jordan

^Kuwait

^Morocco

^Oman

^Pakistan

^Palestine

^Qatar

^{Saudi Arabia}

^Turkey

^UAE

_Iraq

^{United States}

^Canada