New Hikvision 5-year global warranty for premium project-oriented products

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April 14, 2022

April 14, 2022 – Hikvision, an IoT solution provider with video as its core competency, has extended its global warranty on premium project products to 5 years. The new, 5-year warranty will further support Hikvision customers with easy project maintenance and increased cost efficiency.

A wide range of Hikvision product lines are covered by the new, 5-year warranty, including Hikvision Panoramic network cameras, DeepinView and Ultra Series cameras, DeepinMind and Ultra Series NVRs; and a number of explosion-proof and anti-corrosion cameras. A full list of products covered by the warranty is available here.

The newly extended warranty will apply automatically for all premium project orders shipped from Hikvision to the original buyer from 1st January 2022. It will also apply in all countries worldwide.

Trust for the long term

The new 5-year warranty provides even greater peace of mind and cost-control assurances for Hikvision customers, further extending confidence in Hikvision products and brand.

Frank Zhang, President of Hikvision's International Product and Solution Center, says: "We are committed to delivering superior product quality and service to our customers, and the new 5-year warranty is the proof. The extended warranty gives our customers an assurance of quality and reliability, which translates into peace of mind, cost transparency, and a stronger, longer-lasting partnership with Hikvision."

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Hikvision's global after-sales service system network

Hikvision has set up a global, three-tier network of after-sales service centers worldwide to support our new, 5-year warranty on premium project-oriented products.

The network includes:

• A strongly resourced global after-sales service center based in headquarters

that provides professional after-sales service for customers worldwide.

• 23 regional after-sales maintenance centers

that support our customers in larger local markets.

• 200 authorized customer service stations

that are authorized and certified by Hikvision and our global partners to deliver after-sales services for customers around the world.